Excellence in service: an empirical study of the UAE banking sector

Author: Al-Marri Khalid   Ahmed Abdel Moneim M. Baheeg   Zairi Mohamed  

Publisher: Emerald Group Publishing Ltd

ISSN: 0265-671X

Source: International Journal of Quality & Reliability Management, Vol.24, Iss.2, 2007-02, pp. : 164-176

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Abstract