Bank service quality: empirical evidence from Greek and Bulgarian retail customers

Author： Petridou Eugenia   Spathis Charalambos   Glaveli Niki   Liassides Chris  

Publisher： Emerald Group Publishing Ltd

ISSN： 0265-671X

Source： International Journal of Quality & Reliability Management, Vol.24, Iss.6, 2007-07, pp. : 568-585

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