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Managing Service Quality, Vol. 19, Iss. 2, 2009-03 ,pp. : 211-228

Emerald Group Publishing Ltd

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Measuring the service quality of Indian tourism destinations: an application of SERVQUAL model

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International Journal of Services Technology and Management, Vol. 13, Iss. 3-4, 2010-03 ,pp. : 218-233

Inderscience Publishers

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Measurement of internal service quality: application of the SERVQUAL battery to internal service quality

By Kang Gi-Du   Jame Jeffrey   Alexandris Kostas  

Managing Service Quality, Vol. 12, Iss. 5, 2002-10 ,pp. : 278-291

Emerald Group Publishing Ltd

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Measuring service quality of conventional and Islamic banks: a comparative analysis

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International Journal of Quality & Reliability Management, Vol. 28, Iss. 8, 2011-09 ,pp. : 822-840

Emerald Group Publishing Ltd

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Measuring service quality in urban bus transport: a modified SERVQUAL approach

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International Journal of Quality and Service Sciences, Vol. 4, Iss. 3, 2012-08 ,pp. : 238-252

Emerald Group Publishing Ltd

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