The effect of online service quality factors on internet usage: The web delivery system of the taxation department

Author： Pinho José Carlos   Martins Maria de Lurdes   Macedo Isabel  

Publisher： Emerald Group Publishing Ltd

ISSN： 0265-671X

Source： International Journal of Quality & Reliability Management, Vol.28, Iss.7, 2011-08, pp. : 706-722

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