Mobile SERVQUAL: A comparative analysis of customers' and managers' perceptions

Author: Samen Amjad A. Abu-El   Akroush Mamoun N.   Abu-Lail Bayan N.  

Publisher: Emerald Group Publishing Ltd

ISSN: 0265-671X

Source: International Journal of Quality & Reliability Management, Vol.30, Iss.4, 2013-04, pp. : 403-425

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Abstract