Determinants of customer-perceived service quality: a confirmatory factor analysis approach

Author: Sureshchandar G.S.   Rajendran Chandrasekharan   Anantharaman R.N.  

Publisher: Emerald Group Publishing Ltd

ISSN: 0887-6045

Source: Journal of Services Marketing, Vol.16, Iss.1, 2002-03, pp. : 9-34

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Abstract