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Author: Gray Brendan J. Matear Sheelagh Matheson Philip K.
Publisher: Emerald Group Publishing Ltd
ISSN: 0887-6045
Source: Journal of Services Marketing, Vol.16, Iss.3, 2002-06, pp. : 186-200
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By Matear Sheelagh Osborne Phil Garrett Tony Gray Brendan J.
European Journal of Marketing, Vol. 36, Iss. 9-10, 2002-10 ,pp. :