How do consumers evaluate Internet retail service quality?

ISSN： 0887-6045

Source： Journal of Services Marketing, Vol.17, Iss.3, 2003-06, pp. : 243-253

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Exploring the determinants of retail service quality on the Internet

By Long Mary McMellon Charles

Journal of Services Marketing, Vol. 18, Iss. 1, 2004-01 ,pp. : 78-90

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Push, scream, or leave: how do consumers cope with crowded retail stores?

By Whiting Anita

Journal of Services Marketing, Vol. 23, Iss. 7, 2009-10 ,pp. : 487-495

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Metaverse-retail service quality: A future framework for retail service quality in the 3D internet

Journal of Marketing Management, Vol. 29, Iss. 13-14, 2013-10 ,pp. : 1493-1517

Routledge Ltd

Access to resources Recommend Favorite

Measuring Internet retail service quality using E-S-QUAL

By Rafiq Mohammed Lu Xiaoming Fulford Heather

Journal of Marketing Management, Vol. 28, Iss. 9-10, 2012-08 ,pp. : 1159-1173

Routledge Ltd

Access to resources Recommend Favorite

How to measure service quality in internet banking

By Torres-Moraga Eduardo Vasquez-Parraga Arturo Z. Barra Cristobal

International Journal of Services and Standards, Vol. 6, Iss. 3-4, 2010-02 ,pp. : 236-255

Inderscience Publishers

Access to resources Recommend Favorite