![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Author: Whiting Anita
Publisher: Emerald Group Publishing Ltd
ISSN: 0887-6045
Source: Journal of Services Marketing, Vol.23, Iss.7, 2009-10, pp. : 487-495
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Related content
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
By Andreu Luisa Bigné Enriqué Chumpitaz Ruben Swaen Valérie
The International Review of Retail, Distribution and Consumer Research, Vol. 16, Iss. 5, 2006-12 ,pp. :