Services quality dimensions of Internet retailing: an exploratory analysis

Author: Yang Zhilin   Peterson Robin T   Cai Shaohan  

Publisher: Emerald Group Publishing Ltd

ISSN: 0887-6045

Source: Journal of Services Marketing, Vol.17, Iss.7, 2003-10, pp. : 685-700

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract