The effects of soft and hard service attributes on loyalty: the mediating role of trust

ISSN： 0887-6045

Source： Journal of Services Marketing, Vol.19, Iss.2, 2005-02, pp. : 80-92

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Service loyalty: The effects of service quality and the mediating role of customer satisfaction

By Caruana Albert

European Journal of Marketing, Vol. 36, Iss. 7-8, 2002-08 ,pp. : 811-828

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Do ongoing relationships buffer the effects of service recovery on customers' trust and loyalty?

By Santos Cristiane Pizzutti dos Basso Kenny

The International Journal of Bank Marketing, Vol. 30, Iss. 3, 2012-04 ,pp. : 168-192

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Towards an integrated model of customer service skills and customer loyalty: The mediating role of customer satisfaction

By Abu-ELSamen Amjad A. Akroush Mamoun N. Al-Khawaldeh Fayez M. Al-Shibly Motteh S.

International Journal of Commerce and Management, Vol. 21, Iss. 4, 2011-11 ,pp. : 349-380

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Examining mediating role of attitudinal loyalty and nonlinear effects in satisfaction-behavioral intentions relationship

By Jaiswal Anand K. Niraj Rakesh

Journal of Services Marketing, Vol. 25, Iss. 3, 2011-05 ,pp. : 165-175

Emerald Group Publishing Ltd

Access to resources Recommend Favorite