Service quality and satisfaction: an international comparison of professional services perceptions

Author: Ueltschy Linda C.   Laroche Michel   Eggert Axel   Bindl Uta  

Publisher: Emerald Group Publishing Ltd

ISSN: 0887-6045

Source: Journal of Services Marketing, Vol.21, Iss.6, 2007-09, pp. : 410-423

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Abstract