Professional service firms entering emerging markets: the role of network relationships

By Freeman Susan   Sandwell Mark  

Journal of Services Marketing, Vol. 22, Iss. 3, 2008-05 ,pp. : 198-212

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A triadic network approach to service quality

By Svensson Göran  

Journal of Services Marketing, Vol. 16, Iss. 2, 2002-05 ,pp. : 158-179

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

New service development: a network perspective

By Syson Fiona   Perks Helen  

Journal of Services Marketing, Vol. 18, Iss. 4, 2004-04 ,pp. : 255-266

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service quality in the banking industry: an assessment in a developing economy

By Angur Madhukar G   Nataraajan Rajan   Jr John S Jahera  

The International Journal of Bank Marketing, Vol. 17, Iss. 3, 1999-03 ,pp. : 116-125

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Developing inventories for satisfaction and Likert scales in a service environment

By Braunsberger Karin   Gates Roger  

Journal of Services Marketing, Vol. 23, Iss. 4, 2009-07 ,pp. : 219-225

Emerald Group Publishing Ltd

Access to resources Recommend Favorite