![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Author: Mazaheri Ebrahim Richard Marie-Odile Laroche Michel
Publisher: Emerald Group Publishing Ltd
ISSN: 0887-6045
Source: Journal of Services Marketing, Vol.26, Iss.7, 2012-10, pp. : 535-550
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
By Mitra Kaushik Reiss Michelle C Capella Louis M
Journal of Services Marketing, Vol. 13, Iss. 3, 1999-03 ,pp. :