The role of emotions in online consumer behavior: a comparison of search, experience, and credence services

By Mazaheri Ebrahim   Richard Marie-Odile   Laroche Michel  

Journal of Services Marketing, Vol. 26, Iss. 7, 2012-10 ,pp. : 535-550

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An examination of perceived risk, information search and behavioral intentions in search, experience and credence services

By Mitra Kaushik   Reiss Michelle C   Capella Louis M  

Journal of Services Marketing, Vol. 13, Iss. 3, 1999-03 ,pp. : 208-228

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The Impact of Consumer Involvement on Services Information Search: Is it important or just interesting?

By Mortimer Kathleen  

Journal of Customer Behaviour, Vol. 4, Iss. 2, 2005-07 ,pp. : 209-226

Westburn Publishers Ltd

Access to resources Recommend Favorite

Service loyalty: implications for service providers

By Javalgi Rajshekhar Raj G   Moberg Christopher R  

Journal of Services Marketing, Vol. 11, Iss. 3, 1997-03 ,pp. : 165-179

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Understanding consumer loyalty to technology-based self-services with credence qualities

By Schuster Lisa   Proudfoot Judy   Drennan Judy  

Journal of Services Marketing, Vol. 29, Iss. 6-7, 2015-09 ,pp. : 522-532

Emerald Group Publishing Ltd

Access to resources Recommend Favorite