Managing quality in a UK local authority: the Leicester experience

By Farrell Charles   Ho Samuel K  

Managing Service Quality, Vol. 6, Iss. 5, 1996-05 ,pp. : 38-44

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Managing the geography of street trading in the UK: a case study of local authority regulation

By Jones Peter   Comfort Daphne   Hillier David  

Management Research News, Vol. 26, Iss. 6, 2003-06 ,pp. : 21-30

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Evaluation of business strategies in the UK construction engineering consultancy

By Yisa Silas   Edwards David J  

Measuring Business Excellence, Vol. 6, Iss. 1, 2002-03 ,pp. : 23-31

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Strategic management or strategic Taylorism?: A case study into change within a UK local authority

By Stoney Christopher  

International Journal of Public Sector Management, Vol. 14, Iss. 1, 2001-02 ,pp. : 27-42

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Assessing service quality and its link with value for money in a UK local authority's housing repairs service using the SERVQUAL approach

By Donnelly Mike   Shiu Edward  

Total Quality Management, Vol. 10, Iss. 4-5, 1999-07 ,pp. : 498-506

Routledge Ltd

Access to resources Recommend Favorite