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By Pritchard Michael   Silvestro Rhian  

International Journal of Service Industry Management, Vol. 16, Iss. 4, 2005-09 ,pp. : 337-356

Emerald Group Publishing Ltd

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The relationship-service-profit chain: conceptual framework and propositions

By Herington Carmel   Johnson Lester W.  

International Journal of Services Technology and Management, Vol. 14, Iss. 2-3, 2010-08 ,pp. : 144-162

Inderscience Publishers

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The impact of RFID on service organizations: a service profit chain perspective

By Smith Jeffery S.   Lee Lorraine   Gleim Mark  

Managing Service Quality, Vol. 19, Iss. 2, 2009-03 ,pp. : 179-194

Emerald Group Publishing Ltd

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In search of the common wealth: a service-profit chain for the public sector

By Davis Paul J.  

International Journal of Productivity and Performance Management, Vol. 55, Iss. 2, 2006-02 ,pp. : 163-172

Emerald Group Publishing Ltd

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Understanding the service profit chain in Latin America: managerial perspective from Mexico

By Maranto Daniel   Reynoso Javier  

Managing Service Quality, Vol. 13, Iss. 2, 2003-02 ,pp. : 134-147

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