Re-thinking the conceptualization of customer value and service quality within the service-profit chain

By Walker Rhett H.   Johnson Lester W.   Leonard Sean  

Managing Service Quality, Vol. 16, Iss. 1, 2006-01 ,pp. : 23-36

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

performance measurement in not-for-profit and public-sector organisations

By Macpherson Malcolm  

Measuring Business Excellence, Vol. 5, Iss. 2, 2001-06 ,pp. : 13-17

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Innovations in Public and Non-profit Sector Organizations in

By Lan G. Zhiyong   Galaskiewicz Joseph  

Management and Organization Review, Vol. 8, Iss. 3, 2012-11 ,pp. : 491-506

Blackwell Publishing

Access to resources Recommend Favorite

Applying the service profit chain in a retail environment

By Silvestro Rhian   Cross Stuart  

International Journal of Service Industry Management, Vol. 11, Iss. 3, 2000-03 ,pp. : 244-268

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The relationship-service-profit chain: conceptual framework and propositions

By Herington Carmel   Johnson Lester W.  

International Journal of Services Technology and Management, Vol. 14, Iss. 2-3, 2010-08 ,pp. : 144-162

Inderscience Publishers

Access to resources Recommend Favorite