Integrating attitudinal theories to understand and predict use of technology-based self-service: The Internet as an illustration

Author: Bobbitt L. Michelle   Dabholkar Pratibha A.  

Publisher: Emerald Group Publishing Ltd

ISSN: 0956-4233

Source: International Journal of Service Industry Management, Vol.12, Iss.5, 2001-12, pp. : 423-450

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Abstract