Understanding consumer motivation and behavior related to self-scanning in retailing: Implications for strategy and research on technology-based self-service

Author： Dabholkar Pratibha A   Bobbitt L Michelle   Lee Eun-Ju  

Publisher： Emerald Group Publishing Ltd

ISSN： 0956-4233

Source： International Journal of Service Industry Management, Vol.14, Iss.1, 2003-01, pp. : 59-95

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