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Author: Snellman Kaisa Vihtkari Tiina
Publisher: Emerald Group Publishing Ltd
ISSN: 0956-4233
Source: International Journal of Service Industry Management, Vol.14, Iss.2, 2003-05, pp. : 217-231
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By Dabholkar Pratibha A Bobbitt L Michelle Lee Eun-Ju
International Journal of Service Industry Management, Vol. 14, Iss. 1, 2003-01 ,pp. :