The impact of internal marketing practices on services quality of commercial banks in Jordan

By Metabis Amal  

International Journal of Services and Operations Management, Vol. 15, Iss. 3, 2013-06 ,pp. : 313-337

Inderscience Publishers

Access to resources Recommend Favorite

Looking for quality: a survey of quality initiatives in the financial services sector

By Wilkinson Adrian   Mccabe Darren   Knights David  

Total Quality Management, Vol. 7, Iss. 1, 1996-02 ,pp. : 67-78

Routledge Ltd

Access to resources Recommend Favorite

The impact of financial services quality and fairness on customer satisfaction

By Chen Houn-Gee   Liu Julie Yu-Chih   Sheu Tsong Shin   Yang Ming-Hsien  

Managing Service Quality, Vol. 22, Iss. 4, 2012-07 ,pp. : 399-421

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Quality and the financial service sector

By Macdonald John  

Managing Service Quality, Vol. 5, Iss. 1, 1995-01 ,pp. : 43-46

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Corporate governance in the financial services sector

By Handley-Schachler Morrison   Juleff Linda   Paton Colin  

Corporate Governance: The Int J of Effective Board Performance, Vol. 7, Iss. 5, 2007-10 ,pp. : 623-634

Emerald Group Publishing Ltd

Access to resources Recommend Favorite