Customer satisfaction and service quality in UK financial services

By Maddern Harry   Maull Roger   Smart Andi   Baker Paul  

International Journal of Operations & Production Management, Vol. 27, Iss. 9, 2007-08 ,pp. : 999-1019

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer loyalty and complex services: The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise

By Andreassen Tor Wallin   Lindestad Bodil  

International Journal of Service Industry Management, Vol. 9, Iss. 1, 1998-01 ,pp. : 7-23

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: a study of Malaysian manufacturing companies

By Agus Arawati   Krishnan Suresh Kumar   Kadir Sharifah Latifah Syed A.  

Total Quality Management, Vol. 11, Iss. 4-6, 2000-07 ,pp. : 808-819

Routledge Ltd

Access to resources Recommend Favorite

The impact of organisational variables and quality performance on customer satisfaction

By Li Koay Li   Zailani Suhaiza   Fernando Yudi  

International Journal of Productivity and Quality Management, Vol. 6, Iss. 3, 2010-09 ,pp. : 354-378

Inderscience Publishers

Access to resources Recommend Favorite

Relationships among customer orientation, service orientation and job satisfaction in financial services

By Saura Irene Gil   Contrí Gloria Berenguer   Taulet Amparo Cervera   Velßzquez Beatriz Moliner  

International Journal of Service Industry Management, Vol. 16, Iss. 5, 2005-12 ,pp. : 497-525

Emerald Group Publishing Ltd

Access to resources Recommend Favorite