Disentangling customer orientation - executive perspective

Author： Saarijärvi Hannu   Kuusela Hannu   Neilimo Kari   Närvänen Elina  

Publisher： Emerald Group Publishing Ltd

ISSN： 1463-7154

Source： Business Process Management Journal, Vol.20, Iss.5, 2014-08, pp. : 663-677

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