Customer-service provider relationships: an empirical test of a model of service quality, satisfaction and relationship-oriented outcomes

Author: Shemwell Donald J   Yavas Ugur   Bilgin Zeynep  

Publisher: Emerald Group Publishing Ltd

ISSN: 0956-4233

Source: International Journal of Service Industry Management, Vol.9, Iss.2, 1998-02, pp. : 155-168

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