Customer loyalty and complex services: The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise

By Andreassen Tor Wallin   Lindestad Bodil  

International Journal of Service Industry Management, Vol. 9, Iss. 1, 1998-01 ,pp. : 7-23

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer-service provider relationships: an empirical test of a model of service quality, satisfaction and relationship-oriented outcomes

By Shemwell Donald J   Yavas Ugur   Bilgin Zeynep  

International Journal of Service Industry Management, Vol. 9, Iss. 2, 1998-02 ,pp. : 155-168

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece

By Santouridis Ilias   Trivellas Panagiotis  

The TQM Journal, Vol. 22, Iss. 3, 2010-01 ,pp. : 330-343

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer satisfaction and loyalty: the critical elements of service quality

By Disney John  

Total Quality Management, Vol. 10, Iss. 4-5, 1999-07 ,pp. : 491-497

Routledge Ltd

Access to resources Recommend Favorite

The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study

By Hallowell Roger  

International Journal of Service Industry Management, Vol. 7, Iss. 4, 1996-04 ,pp. : 27-42

Emerald Group Publishing Ltd

Access to resources Recommend Favorite