Investigating the structural relationship between loyalty programme service quality, satisfaction and loyalty for retail loyalty programmes: evidence from Malaysia

By Omar Nor Asiah   Wel Che Aniza Che   Aziz Norzalita Abd   Alam Syed Shah  

Measuring Business Excellence, Vol. 17, Iss. 1, 2013-03 ,pp. : 33-50

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer perceived service quality and loyalty in Islamic banks

By Kashif Muhammad   Rehman Mohsin Abdur   Pileliene Lina  

The TQM Journal, Vol. 28, Iss. 1, 2016-01 ,pp. : 62-78

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service quality to service loyalty: A relationship which goes beyond customer services

By Kandampully Jay  

Total Quality Management, Vol. 9, Iss. 6, 1998-08 ,pp. : 431-443

Routledge Ltd

Access to resources Recommend Favorite

Path analysis of perceived service quality, satisfaction and loyalty in Greek insurance

By Tsoukatos Evangelos   Rand Graham K.  

Managing Service Quality, Vol. 16, Iss. 5, 2006-09 ,pp. : 501-519

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The mediating role of place attachment on the relationship between service quality and loyalty in the context of skiing

By Theodorakis Nicholas D.   Tsigilis Nikolaos   Alexandris Kostas  

International Journal of Sport Management and Marketing, Vol. 6, Iss. 3, 2009-11 ,pp. : 277-291

Inderscience Publishers

Access to resources Recommend Favorite