Customer participation in online co-creation experience: the role of e-service quality

By Elsharnouby Tamer H.   Mahrous Abeer A.  

Journal of Research in Interactive Marketing, Vol. 9, Iss. 4, 2015-10 ,pp. : 313-336

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

E-service quality: a study of online shoppers in India

By Kandulapati Suresh   Bellamkonda Raja Shekhar  

American Journal of Business, Vol. 29, Iss. 2, 2014-05 ,pp. : 178-188

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Impact of trust on the relationship of e-service quality and customer satisfaction

By  

EuroMed Journal of Business, Vol. 10, Iss. 1, 2015-05 ,pp. : 21-46

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A new measure of e-service quality in France

By Rolland Sylvie   Freeman Ina  

International Journal of Retail & Distribution Management, Vol. 38, Iss. 7, 2010-01 ,pp. : 497-517

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping

By Gounaris Spiros   Dimitriadis Sergios   Stathakopoulos Vlasis  

Journal of Services Marketing, Vol. 24, Iss. 2, 2010-01 ,pp. : 142-156

Emerald Group Publishing Ltd

Access to resources Recommend Favorite