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International Journal of Contemporary Hospitality Management, Vol. 13, Iss. 7, 2001-10 ,pp. : 364-371

Emerald Group Publishing Ltd

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Service quality in China's hotel industry: a perspective from tourists and hotel managers

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International Journal of Contemporary Hospitality Management, Vol. 12, Iss. 5, 2000-05 ,pp. : 316-326

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"When experience matters": building and measuring hotel brand equity: The customers' perspective

By So Kevin Kam Fung   King Ceridwyn  

International Journal of Contemporary Hospitality Management, Vol. 22, Iss. 5, 2010-01 ,pp. : 589-608

Emerald Group Publishing Ltd

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Implementing Customer Relationship Management (CRM) in hotel industry from organizational culture perspective

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International Journal of Contemporary Hospitality Management, Vol. 28, Iss. 1, 2016-01 ,pp. : 89-112

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Entrepreneurship in the small hotel sector

By Glancey Keith   Pettigrew Malcolm  

International Journal of Contemporary Hospitality Management, Vol. 9, Iss. 1, 1997-01 ,pp. : 21-24

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