Customer loyalty in the hotel industry: the role of customer satisfaction and image

By Kandampully Jay   Suhartanto Dwi  

International Journal of Contemporary Hospitality Management, Vol. 12, Iss. 6, 2000-06 ,pp. : 346-351

Emerald Group Publishing Ltd

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Where is the love?: Investigating multiple membership and hotel customer loyalty

By Xiong Lina   King Ceridwyn   Hu Clark  

International Journal of Contemporary Hospitality Management, Vol. 26, Iss. 4, 2014-05 ,pp. : 572-592

Emerald Group Publishing Ltd

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The employee-customer relationship quality: Antecedents and consequences in the hotel industry

By Castellanos-Verdugo Mario   Oviedo-García Ma de los Ángeles   Roldán José L.   Veerapermal Nadine  

International Journal of Contemporary Hospitality Management, Vol. 21, Iss. 3, 2009-04 ,pp. : 251-274

Emerald Group Publishing Ltd

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From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry

By Torres Edwin N.   Kline Sheryl  

International Journal of Contemporary Hospitality Management, Vol. 25, Iss. 5, 2013-07 ,pp. : 642-659

Emerald Group Publishing Ltd

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Implementing Customer Relationship Management (CRM) in hotel industry from organizational culture perspective

By Rahimi Roya   Gunlu Ebru  

International Journal of Contemporary Hospitality Management, Vol. 28, Iss. 1, 2016-01 ,pp. : 89-112

Emerald Group Publishing Ltd

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