The employee-customer relationship quality: Antecedents and consequences in the hotel industry

Author： Castellanos-Verdugo Mario Oviedo-García Ma de los Ángeles Roldán José L. Veerapermal Nadine

ISSN： 0959-6119

Source： International Journal of Contemporary Hospitality Management, Vol.21, Iss.3, 2009-04, pp. : 251-274

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