How determinant attributes of service quality influence customer-perceived value: An empirical investigation of the Australian coffee outlet industry

Author: Chen Po-Tsang   Hu Hsin-Hui  

Publisher: Emerald Group Publishing Ltd

ISSN: 0959-6119

Source: International Journal of Contemporary Hospitality Management, Vol.22, Iss.4, 2010-06, pp. : 535-551

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Abstract