Customer and Employee Views of Quality Attributes of Public Libraries

E-ISSN： 1447-9575|9|8|35-53

ISSN： 1447-9524

Source： The International Journal of Knowledge, Culture, and Change Management: Annual Review, Vol.9, Iss.8, 2009-01, pp. : 35-53

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

The employee-customer relationship quality: Antecedents and consequences in the hotel industry

By Castellanos-Verdugo Mario Oviedo-García Ma de los Ángeles Roldán José L. Veerapermal Nadine

International Journal of Contemporary Hospitality Management, Vol. 21, Iss. 3, 2009-04 ,pp. : 251-274

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

How determinant attributes of service quality influence customer-perceived value: An empirical investigation of the Australian coffee outlet industry

By Chen Po-Tsang Hu Hsin-Hui

International Journal of Contemporary Hospitality Management, Vol. 22, Iss. 4, 2010-06 ,pp. : 535-551

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer service, employee welfare and snowsports tourism in Australia

By Dickson Tracey J. Huyton Jeremy

International Journal of Contemporary Hospitality Management, Vol. 20, Iss. 2, 2008-03 ,pp. : 199-214

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Quality in Education and Customer Focus

The International Journal of Knowledge, Culture, and Change Management: Annual Review, Vol. 6, Iss. 9, 2007-01 ,pp. : 61-72

Common Ground Publishing

Access to resources Recommend Favorite

"Green" attributes and customer satisfaction: Optimization of resource allocation and performance

By Slevitch Lisa Mathe Kimberly Karpova Elena Scott-Halsell Sheila

International Journal of Contemporary Hospitality Management, Vol. 25, Iss. 6, 2013-08 ,pp. : 802-822

Emerald Group Publishing Ltd

Access to resources Recommend Favorite