Customer service in physical distribution: a utility-function approach

By Bookbinder James H   Lynch Maureen E  

International Journal of Physical Distribution & Logistics Management, Vol. 27, Iss. 910, 1997-12 ,pp. : 540-558

Emerald Group Publishing Ltd

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Customer service: the distribution of seasonal food products under risk

By Boronico Jess S   Bland Dennis J  

International Journal of Physical Distribution & Logistics Management, Vol. 26, Iss. 1, 1996-01 ,pp. : 25-39

Emerald Group Publishing Ltd

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Increasing customer value and decreasing distribution costs with merge-in-transit

By Kärkkäinen Mikko   Ala-Risku Timo   Holmström Jan  

International Journal of Physical Distribution & Logistics Management, Vol. 33, Iss. 2, 2003-03 ,pp. : 132-148

Emerald Group Publishing Ltd

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Customer support

By Goffin Keith  

International Journal of Physical Distribution & Logistics Management, Vol. 29, Iss. 6, 1999-06 ,pp. : 374-398

Emerald Group Publishing Ltd

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Controlling Customer Logistics Service

By Heskett James L  

International Journal of Physical Distribution & Logistics Management, Vol. 24, Iss. 4, 1994-04 ,pp. : 4-10

Emerald Group Publishing Ltd

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