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The TQM Magazine, Vol. 8, Iss. 2, 1996-02 ,pp. : 52-54

Emerald Group Publishing Ltd

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TQM and business performance in the service sector: a Singapore study

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International Journal of Operations & Production Management, Vol. 20, Iss. 11, 2000-11 ,pp. : 1293-1312

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An instrument for measuring TQM implementation for Chinese manufacturing companies

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International Journal of Quality & Reliability Management, Vol. 17, Iss. 7, 2000-07 ,pp. : 730-755

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Barriers to the successful implementation of TQM in Iranian manufacturing organisations

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International Journal of Productivity and Quality Management, Vol. 7, Iss. 3, 2011-03 ,pp. : 358-373

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Managing change: a barrier to TQM implementation in service industries

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