Achieving service excellence - measuring the impact of leadership and senior management commitment

ISSN： 0960-4529

Source： Managing Service Quality, Vol.10, Iss.5, 2000-05, pp. : 307-317

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Impact of leadership and senior management commitment on business excellence: an empirical study in the North East of England

By Prabhu Vas B. Robson Andrew

Total Quality Management, Vol. 11, Iss. 4-6, 2000-07 ,pp. : 399-409

Routledge Ltd

Access to resources Recommend Favorite

Singapore Airlines: what it takes to sustain service excellence ‐ a senior management perspective

By Wirtz Jochen Johnston Robert

Managing Service Quality, Vol. 13, Iss. 1, 2003-02 ,pp. : 10-19

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Measuring leadership excellence

By Kanji Gopal K. Moura E Sa´ Patrícia

Total Quality Management, Vol. 12, Iss. 6, 2001-09 ,pp. : 701-718

Routledge Ltd

Access to resources Recommend Favorite

Top management commitment and overall engineering education excellence

By Sakthivel P.B.

The TQM Magazine, Vol. 19, Iss. 3, 2007-05 ,pp. : 259-273

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Achieving excellence in exporting intangible-intensive goods: measuring economic performances

By Tommaso Marco R. Di Rubini Lauretta

Measuring Business Excellence, Vol. 16, Iss. 3, 2012-08 ,pp. : 72-83

Emerald Group Publishing Ltd

Access to resources Recommend Favorite