Quality service in the international hotel sector: A catalyst for strategic human resource development?

By Maxwell Gill   Watson Sandra   Quail Samantha  

Journal of European Industrial Training, Vol. 28, Iss. 2-3, 2004-02 ,pp. : 159-182

Emerald Group Publishing Ltd

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Improving service quality: lessons and practice from the hotel sector

By Eccles Gavin   Durand Philip  

Managing Service Quality, Vol. 7, Iss. 5, 1997-05 ,pp. : 224-226

Emerald Group Publishing Ltd

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Equality at work in UK public-service and hotel organizations: inclining towards managing diversity?

By Maxwell G.   McDougall M.   Blair S.   Masson M.  

Human Resource Development International, Vol. 6, Iss. 2, 2003-06 ,pp. : 243-258

Routledge Ltd

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Can perceptions of service quality predict behavioral intentions? An exploratory study in the hotel sector in Greece

By Alexandris Konstantinos   Dimitriadis Nikos   Markata Dimitra  

Managing Service Quality, Vol. 12, Iss. 4, 2002-07 ,pp. : 224-231

Emerald Group Publishing Ltd

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Quality and the financial service sector

By Macdonald John  

Managing Service Quality, Vol. 5, Iss. 1, 1995-01 ,pp. : 43-46

Emerald Group Publishing Ltd

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