Quality service in the international hotel sector: A catalyst for strategic human resource development?

By Maxwell Gill   Watson Sandra   Quail Samantha  

Journal of European Industrial Training, Vol. 28, Iss. 2-3, 2004-02 ,pp. : 159-182

Emerald Group Publishing Ltd

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Managing diversity in the hotel sector: the emergence of a service quality opportunity

By Maxwell G   McDougall M   Blair S  

Managing Service Quality, Vol. 10, Iss. 6, 2000-06 ,pp. : 367-373

Emerald Group Publishing Ltd

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Can perceptions of service quality predict behavioral intentions? An exploratory study in the hotel sector in Greece

By Alexandris Konstantinos   Dimitriadis Nikos   Markata Dimitra  

Managing Service Quality, Vol. 12, Iss. 4, 2002-07 ,pp. : 224-231

Emerald Group Publishing Ltd

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Improving shared service implementation: adopting lessons from the BPR movement

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Business Process Management Journal, Vol. 12, Iss. 2, 2006-03 ,pp. : 191-205

Emerald Group Publishing Ltd

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Performance Contracting In Practice: Experience and lessons from the water sector in Ghana

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Public Management Review, Vol. 3, Iss. 3, 2001-09 ,pp. : 305-324

Routledge Ltd

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