Service guarantees: a strategic mechanism to minimise customers' perceived risk in service organisations

ISSN： 0960-4529

Source： Managing Service Quality, Vol.11, Iss.2, 2001-04, pp. : 112-121

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

The effect of service guarantees on service recovery

By Lidén Sara Björlin Skålén Per

International Journal of Service Industry Management, Vol. 14, Iss. 1, 2003-01 ,pp. : 36-58

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer expectations on service guarantees

By Lidén Sara Björlin Edvardsson Bo

Managing Service Quality, Vol. 13, Iss. 5, 2003-09 ,pp. : 338-348

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Strategic profiling: A visual representation of internal strategic fit in service organisations

By Hill Alex Brown Steve

International Journal of Operations & Production Management, Vol. 27, Iss. 12, 2007-11 ,pp. : 1333-1361

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Perceived service quality: Analyzing relationships among employees, customers, and financial performance

By Yoo Dong Kyoon Park Jeong Ah

International Journal of Quality & Reliability Management, Vol. 24, Iss. 9, 2007-10 ,pp. : 908-926

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Fitness map: a classification of internal strategic fit in service organisations

By Hill Alex Cuthbertson Richard

International Journal of Operations & Production Management, Vol. 31, Iss. 9, 2011-08 ,pp. : 991-1021

Emerald Group Publishing Ltd

Access to resources Recommend Favorite