IT-based services and service quality in consumer banking

By Zhu Faye X   Wymer Walter   Chen Injazz  

International Journal of Service Industry Management, Vol. 13, Iss. 1, 2002-03 ,pp. : 69-90

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Understanding the quality of relationships in consumer services: A study in a retail environment

By Wong Amy   Sohal Amrik S.  

International Journal of Quality & Reliability Management, Vol. 23, Iss. 3, 2006-03 ,pp. : 244-264

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Performance monitoring and quality outcomes in contracted services

By Dean Alison M.   Kiu Christopher  

International Journal of Quality & Reliability Management, Vol. 19, Iss. 4, 2002-06 ,pp. : 396-413

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The "Coping" Capacity Management Strategy in Services and the Influence on Quality Performance

By Armistead Colin   Clark Graham  

International Journal of Service Industry Management, Vol. 5, Iss. 2, 1994-05 ,pp. : 5-22

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

On adopting quality orientation as an operations philosophy to improve business performance in banking services

By Mehra Satish   Joyal Aaron D.   Rhee Munsung  

International Journal of Quality & Reliability Management, Vol. 28, Iss. 9, 2011-10 ,pp. : 951-968

Emerald Group Publishing Ltd

Access to resources Recommend Favorite