Singapore Airlines: what it takes to sustain service excellence ‐ a senior management perspective

ISSN： 0960-4529

Source： Managing Service Quality, Vol.13, Iss.1, 2003-02, pp. : 10-19

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Achieving service excellence - measuring the impact of leadership and senior management commitment

By Prabhu Vas B Robson Andrew

Managing Service Quality, Vol. 10, Iss. 5, 2000-05 ,pp. : 307-317

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

How to attain and sustain excellence with performance-based process management

By Dervitsiotis Kostas N.

Total Quality Management, Vol. 10, Iss. 3, 1999-05 ,pp. : 309-326

Routledge Ltd

Access to resources Recommend Favorite

The story of Singapore Airlines and the Singapore Girl

By Chan Daniel

The Journal of Management Development, Vol. 19, Iss. 6, 2000-06 ,pp. : 456-472

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Sustaining service excellence in the insurance industry: a Kenyan perspective

By Marwa Simmy M. Rand Graham K. Keoy Kay Hooi Koh S.C. Lenny

International Journal of Value Chain Management, Vol. 3, Iss. 3, 2009-09 ,pp. : 288-301

Inderscience Publishers

Access to resources Recommend Favorite

Learning excellence: Southwest Airlines' approach

By Bunz Ulla K Maes Jeanne D

Managing Service Quality, Vol. 8, Iss. 3, 1998-03 ,pp. : 163-169

Emerald Group Publishing Ltd

Access to resources Recommend Favorite