Mapping service quality in the tourism industry

Author： Atilgan Eda   Akinci Serkan   Aksoy Safak  

Publisher： Emerald Group Publishing Ltd

ISSN： 0960-4529

Source： Managing Service Quality, Vol.13, Iss.5, 2003-09, pp. : 412-422

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

The impact of demand fluctuation on the quality of service: a tourism industry example

By Kandampully Jay  

Managing Service Quality, Vol. 10, Iss. 1, 2000-01 ,pp. : 10-19

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service quality in cosmetic industry

By Pinakapani P.   Giri M.S.R. Sesha   Sruti K.  

International Journal of Value Chain Management, Vol. 3, Iss. 4, 2010-02 ,pp. : 346-355

Inderscience Publishers

Access to resources Recommend Favorite

Service quality at the cellar door: implications for Western Australia's developing wine tourism industry

By O'Neill Martin   Charters Steven  

Managing Service Quality, Vol. 10, Iss. 2, 2000-04 ,pp. : 112-122

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Analysing service quality in the hospitality industry

By Mei Amy Wong Ooi   Dean Alison M.   White Christopher J.  

Managing Service Quality, Vol. 9, Iss. 2, 1999-04 ,pp. : 136-143

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer service quality in the Greek Cypriot banking industry

By Arasli Huseyin   Mehtap-Smadi Salime   Katircioglu Salih Turan  

Managing Service Quality, Vol. 15, Iss. 1, 2005-02 ,pp. : 41-56

Emerald Group Publishing Ltd

Access to resources Recommend Favorite