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Emerald Group Publishing Ltd

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Customers' perception and attitude towards service quality in multinational banks in India

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Service quality at Jordanian commercial banks: what do their customers say?

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Managing service quality by combining voice of the service provider and voice of their customers

By Chow-Chua Clare   Komaran Raj  

Managing Service Quality, Vol. 12, Iss. 2, 2002-04 ,pp. : 77-86

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Investigating the relationship between service providers’ personality and customers’ perceptions of service quality across gender

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Total Quality Management, Vol. 12, Iss. 1, 2001-01 ,pp. : 57-67

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