Investigating the relationship between service providers’ personality and customers’ perceptions of service quality across gender

Author： Lin Neng-Pai Chiu Hung-Chang Hsieh Yi-Ching

Publisher： Routledge Ltd

ISSN： 1360-0613

Source： Total Quality Management, Vol.12, Iss.1, 2001-01, pp. : 57-67

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

E-service quality: comparing the perceptions of providers and customers

By Stiakakis Emmanouil Georgiadis Christos K.

Managing Service Quality, Vol. 19, Iss. 4, 2009-07 ,pp. : 410-430

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

From intangibility to tangibility on service quality perceptions: a comparison study between consumers and service providers in four service industries

By Santos Jessica

Managing Service Quality, Vol. 12, Iss. 5, 2002-10 ,pp. : 292-302

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customers' perceptions of online retailing service quality and their satisfaction

By Jun Minjoon Yang Zhilin Kim DaeSoo

International Journal of Quality & Reliability Management, Vol. 21, Iss. 8, 2004-08 ,pp. : 817-840

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Managing service quality in banks: customers' gender effects

By Spathis Charalambos Petridou Eugenia Glaveli Niki

Managing Service Quality, Vol. 14, Iss. 1, 2004-02 ,pp. : 90-102

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The relationship between management's perception of total quality service and customer perceptions of service quality

By Sureshchandar G. S. Rajendran Chandrasekharan Anantharaman R. N.

Total Quality Management, Vol. 13, Iss. 1, 2002-01 ,pp. : 69-88

Routledge Ltd

Access to resources Recommend Favorite