Service improvement in a sports environment: a study of spectator attendance

Author： Dale Barrie   van Iwaarden Jos   van der Wiele Ton   Williams Roger  

Publisher： Emerald Group Publishing Ltd

ISSN： 0960-4529

Source： Managing Service Quality, Vol.15, Iss.5, 2005-05, pp. : 470-484

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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