An integrated approach for service quality and effectiveness improvement with a case study in the recycling pavilion service process of Isfahan municipality

Author： Shahin Arash   Attafar Ali   Samea Monireh  

Publisher： Emerald Group Publishing Ltd

ISSN： 1368-3047

Source： Measuring Business Excellence, Vol.16, Iss.3, 2012-08, pp. : 84-99

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