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Author: Jack Eric P. Bedics Tom A. McCary Charles E.
Publisher: Emerald Group Publishing Ltd
ISSN: 0960-4529
Source: Managing Service Quality, Vol.16, Iss.5, 2006-09, pp. : 477-500
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
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