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International Journal of Human Resource Management, Vol. 16, Iss. 11, 2005-11 ,pp. : 2075-2093

Routledge Ltd

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Investigating relationships between organisational commitment, employee empowerment, customer intelligence and Customer Relationship Performance among small service firms

By Suntornpithug Nichaya   Karaatli Gokhan M.   Khamalah Joseph N.  

International Journal of Services Technology and Management, Vol. 14, Iss. 1, 2010-05 ,pp. : 77-91

Inderscience Publishers

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Effect of service climate on service quality: an integrative model

By Gupta Amit   Gannon Martin J.  

International Journal of Services Technology and Management, Vol. 8, Iss. 2-3, 2007-03 ,pp. : 174-187

Inderscience Publishers

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Customer orientation of service employees: Its impact on customer satisfaction, commitment, and retention

By Hennig-Thurau Thorsten  

International Journal of Service Industry Management, Vol. 15, Iss. 5, 2004-12 ,pp. : 460-478

Emerald Group Publishing Ltd

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Management commitment to service quality and organizational outcomes

By Cheung Millissa F.Y.   To W.M.  

Managing Service Quality, Vol. 20, Iss. 3, 2010-01 ,pp. : 259-272

Emerald Group Publishing Ltd

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