Service recovery: a naturalistic decision-making approach

Author: Thwaites Edwin   Williams Christine  

Publisher: Emerald Group Publishing Ltd

ISSN: 0960-4529

Source: Managing Service Quality, Vol.16, Iss.6, 2006-11, pp. : 641-653

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract