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Inderscience Publishers

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Customer perceptions of service quality: A critique

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Total Quality Management, Vol. 12, Iss. 1, 2001-01 ,pp. : 111-124

Routledge Ltd

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Impact of core and peripheral service quality on consumption behavior of professional team sport spectators as mediated by perceived value

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European Sport Management Quarterly, Vol. 13, Iss. 2, 2013-04 ,pp. : 232-263

Routledge Ltd

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Customer service understanding: gender differences of frontline employees

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Managing Service Quality, Vol. 21, Iss. 6, 2011-11 ,pp. : 636-648

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Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling

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